a、报价发了没反应
一般来说，报过价格，客人马上回复谈样品单的比较少，除非他急着采购，对于这些，可以先试探问一下他们的具体的需求，要求，他们进口国家，如果够牛的话，可以问他们的采购价格。比如 ： Dear sir/ madam:
Hope you still remember me , on (time), I sent you the quotation for (your products) (提醒对方记起你)，well, you maybe busy ，I totally understand you didn't reply (善解人意，拉近关系)。I reviewed your website carefully, and have much interest to make a start for cooperation,(关注对方产品，表示合作愿望), to provide the best special service, could you pls tell me your requirement (quality , quantity ,delivery ) ? so that we can do better.(为了提供更好服务，请提供我这些信息) Best Regards
如果上面的信发了还是没反应，可能就是价格过高了，客人懒得回了，为了验证猜测，过一两周，我会发给客人这样的邮件 ： Dear xxx :
Our market department made a promote plan for some of our items, pls find the details in attachment (注意，其实附件没有任何文件)。
呵呵，有点耍滑头，但是对于一些嫌价格高，对你产品感兴趣的
• Dear Mr. XXX:
• Thank you for your kindly inquiry by alibaba.
• Our company is a manufactory of pipe/tube processing machineries and specialized in band saw machine, circular saw machine and so on.
• According to your request, the following is the detail for your reference:
• In your letter you said you want to cut the 300mm diameter pipes, so we think you can use other item WY-0430;
• Price: BAND SAW MACHINE WY-0430: FOB NINGBO USD3000.00;
• The MOQ is 1set.
• The freight to Thailand is USD100.00/SET;
• Payment term: 30% T/T in advance, and the balance at sight of fax of COPY B/L.
• I’m very sorry, just now we don’t have the CE certificate, but we accord to CE demand to produce the machines and now are
arranging to apply it.
• Enclosed are the pictures of WY-0430 in different angle.
• If you still have any questions, please kindly inform me. We are very willing to reply you and hope to enter into business relations with your company. Band saw machines of company are sold very good in Thailand market.
• Looking forward to your kindly reply!
• Best wishes
• May
• XXXXXX CO.,LTD
• TEL: +86-574-XXXXXXXX
• FAX: +86-574-XXXXXXXX
• http://www.xxxx.com
• Email: xxxx@xxxxxxx.com
在平时商务往来中，本人发现很多客户在对公司某个产品价格询盘后，我及时给予报价，但是报价后就一直没有客户的反应，没有见有订单。像这种情况下，作为一个销售人员，应该如何处理呢？应该写什么内容的邮件去给客户以求进一步跟进呢？应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题，本人提出以下三个解决方法，如果哪位网友有更好地办法，不妨拿出来让大家一起参考。
回复A：直接去函敦促
Dear Hugo Chu,
Wish everything well with you and your esteemed company !
We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection .
Wish we will promote business as well as friendship!
Best wishes !
回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
Dear Sir,
Good morning! Hope you have got a wonderful weekend!
For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Yours Faithfully
Aaron
回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。
Dear Sir,
Now I am writing for keeping in touch with you for further business. If
any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards,
Aaron
你好，
Hi!
我连续几天再给你写信，但一直没有得到您的回复。
I wrote you a few letters but so far I haven’t heard a word from you. 可能您最近比较忙，没有时间看邮箱。
Maybe you are too busy to check your mailbox.
也可能你那边的邮箱暂时出现了问题，你不能阅读邮箱。
Or maybe you can’t read the mails because something wrong with your mailbox
非常抱歉，我最近总是打扰您，知道您的老板只有星期一在公司，
I am really sorry to have bothered you a lot recently. I know your boss comes to work on Monday only.
所以我很希望在下个星期初得到您对我们公司产品以及报价的意见。
So I really hope you could give me a reply about our products and the quotes I sent you early next week.
真诚的想给贵公司提供合适的产品，所以希望贵公司在看到我的邮件能够尽快给我们回信。It is our wish to be your supplier. Upon receipt of our mail please reply as soon as possible.
希望春节后能够尽快在我们的展览室一起探讨生意。我相信我们的产品一定会在南非销量很好的。也请你相信我们！Hope we could meet and discuss about our business right after the Chinese New Year. Our products will have a good market in South Africa. Trust us!
把老外催急了,大家看我怎么回复她呢
the below is my suggestion.you can reply to him like this:
Dear Sirs.
Firstly. thanks for your kindly reply and I am really so sorry to push on you urgently. but you know ,we had tried our great effort to make the samples for you.now the samples are perfect ,naturally we will expect your trail orders. on the other hand,i am only a employee ,too,and my boss often asks for your reply from me .so i have the same embarrassment as you on this issue. hope you could understand me just like what i understand you,will you?
Regarding the trail orders,i will await your good news.please take it easy.hope this small-beer thing will not influence our long business realtionship.
Thanks in advance and have a nice day.
Best regards
yours sincerely
这是我经常用到的跟进样品客人的邮件：
Dear XXX,
How are you? I'm XXX from XXX company. We have quoted you the price about the products you are interested in last week. But somehow, we still have not got any replies from you. Have you got the quotation? If you got it, please take a look, if you have not received, I will sent it to you again.
Any of your response will be high appreciate.
Best Regards
Dear XXX,
How are you today?
Last Wednesday I sent you the quotation of xxx. Now I am pleased to send the new quotation which is valid in X days.
建议报价有效期至少为一个月，以便客人考虑价格。
I will appreciate to hear your comments on it.
best regards,
xxx
这是我经常用到的跟进样品客人的邮件：
Dear **,
So nice to check from the DHL/UPS ... that you have signed in the samples on DD/MM.
It is knowed to us that usually it need some days to check and test the samples ,so we are appreciating for hearing from you the real feedback about the quality of the samples so that we can do better in the future .
We are pleasure to do any adjusting and improving about the samples to get your full satisfaction.
Any questions please feel free to let me know .Or any other we can help ,please contact us directly .
Yours sincerely
仅供参考,不足之处请高手们指出
have you received the sample we send ?
if there is anything about quality can't meet your requests , pls let's know! we will check the sample product till to satisfy with your command. ths!!
注：从别的地方看到的，就把自己认为有用的留下来了 嘿嘿第一：客户要自己一个一个去找，收集客户的信息。不要公司给你一张几百个邮件地址的表，你就拿来到邮件群发软件里，用自己写好的一封固定的邮件版式群发。
第二：找到的客户，进行归类，然后从它的网站中去判断它是一个什么公司，自主品牌还是经销商等等。然后得出你的结论，它需要我给它什么，它想了解什么。只有这样判断之后，你写出来的邮件，让它看到之后就会觉得：你对他们很了解，你很用心，然后它也会去了解你。
第三：第一封邮件，千万别说自己的产品如何如何，别人看到之后最多就是去你邮件中的公司网站地址看一眼。因为对方也是同行业的，你说产品如何如何，对方比你清楚多了，再说产品的质量不是你说高就高的，而是要让客户觉得你的产品确实好。
第四：那么第一封邮件该如何写呢。首先，根据我上述说的，去判断你的客户；其次，写出针对性的邮件；第三，强调你们公司的经验与你们能给他带来什么，当然千万别直接说“我们的产品能给你们公司带来丰厚的利润”这种话，瞎扯！最后：简单地说明如果你想了解更多就去网站，如何有任何问题就联系你。
第五：在附件里插一张你们产品的图片。
第六：邮件标题，一定得是你们的产品名称。
第二封邮件，首先有两种情况。
一：对方不回你的第一封询盘，那你得发第二封去跟进
二：对方肯定要求你报价，那么该如何回。
重点讲第二种情况，第一种的话隔个一星期吧发封邮件去，问客户收到你邮件没有，是否对产品感兴趣，有没有什么问题等。最好，就是制作一个Excel表格，把你的产品详细的介绍出来，什么用料啊，配置啊，规格啊等等。然后放附件里，一并发过去。
有许多客户都是看到你的第二封跟进才回你邮件，说对产品感兴趣这些的。所以，千万别小看了这封跟进的邮件。
第二种情况，对方说对产品感兴趣，要你报价过去。要记住，商人永远追求的就是利润，无利可图的事是不会干的，有些精明的商人在前期看视亏了一大把，其实则不然，他们是在为后期丰厚的利润做准备。所以，在如此众多的报价中，对方看的是什么，那就是谁的价格低。
所以，千万别傻呼呼的去应他的要求写邮件，他叫你报价你就傻呼呼的报个价过去。最多两种情况，一是你的价格太多吓到他了，从此他一去不复返；二是你的价格他很满意，但是他会作比较，别人现有的产品做的好好的，就算你价格低那有什么必要买你的产品，这种情况，他就会深思熟虑。
那么，这种要求报价的邮件该如何回呢，我总结了以下几方面。
第一：感谢他对我们产品感兴趣
第二：说自己产品的一些主要规格，配置和特点
第三：附件里给他发几张你们产品的图片，吸引他去关注你们的产品，进而去了解你们的网站，了解产品和公司
第四：进一步地强调你能给他带来什么。
第五：千万别报价，记住，在成交还没达成的情况下，价格是你唯一的砝码。
Dear XXXXX
I'm very introduce our product to you,XXX产品。（开头，我看了好多，百度啊等等，大家都说开头写自己什么公司的，怎么知道客户的，这种立马枪毙）对商人而言，管你是哪来的，管你怎么知道他的，时间就是金钱，一句话简单概括。 》接上面。We have …某方面的经验，不断地提升了产品的质量和技术，积累了许多经验。（这是第二句话，有的人就觉得第一句不是说介绍产品吗，那么第二句就应该接上
啊。枪毙！产品不是一两句话就介绍清楚的，你要让客户了解你产品，最直接的不是文字，是图片。那么说这句话的用意在哪呢，体现你公司的实习和产品的价值） 以上是第一段话，第二段。
写出他现在做哪些产品，什么样的市场（这就得你去了解他们的网站，从网站的信息中去判断，所以我说去判断对方很重要），然后说明我们的产品，和他所做产品的区别，有哪些优势，问他是否感兴趣。
接下来第三段和第四段 If you want to see more informaiton,pls visit our website.(记得在后面加网站链接，而且字体一定要大点。 If you have any question about our product,pls contact with me.Thank you! XXXXX就这么简单，分四段，加上一张你们产品的图片，OK
a、报价发了没反应
一般来说，报过价格，客人马上回复谈样品单的比较少，除非他急着采购，对于这些，可以先试探问一下他们的具体的需求，要求，他们进口国家，如果够牛的话，可以问他们的采购价格。比如 ： Dear sir/ madam:
Hope you still remember me , on (time), I sent you the quotation for (your products) (提醒对方记起你)，well, you maybe busy ，I totally understand you didn't reply (善解人意，拉近关系)。I reviewed your website carefully, and have much interest to make a start for cooperation,(关注对方产品，表示合作愿望), to provide the best special service, could you pls tell me your requirement (quality , quantity ,delivery ) ? so that we can do better.(为了提供更好服务，请提供我这些信息) Best Regards
如果上面的信发了还是没反应，可能就是价格过高了，客人懒得回了，为了验证猜测，过一两周，我会发给客人这样的邮件 ： Dear xxx :
Our market department made a promote plan for some of our items, pls find the details in attachment (注意，其实附件没有任何文件)。
呵呵，有点耍滑头，但是对于一些嫌价格高，对你产品感兴趣的
• Dear Mr. XXX:
• Thank you for your kindly inquiry by alibaba.
• Our company is a manufactory of pipe/tube processing machineries and specialized in band saw machine, circular saw machine and so on.
• According to your request, the following is the detail for your reference:
• In your letter you said you want to cut the 300mm diameter pipes, so we think you can use other item WY-0430;
• Price: BAND SAW MACHINE WY-0430: FOB NINGBO USD3000.00;
• The MOQ is 1set.
• The freight to Thailand is USD100.00/SET;
• Payment term: 30% T/T in advance, and the balance at sight of fax of COPY B/L.
• I’m very sorry, just now we don’t have the CE certificate, but we accord to CE demand to produce the machines and now are
arranging to apply it.
• Enclosed are the pictures of WY-0430 in different angle.
• If you still have any questions, please kindly inform me. We are very willing to reply you and hope to enter into business relations with your company. Band saw machines of company are sold very good in Thailand market.
• Looking forward to your kindly reply!
• Best wishes
• May
• XXXXXX CO.,LTD
• TEL: +86-574-XXXXXXXX
• FAX: +86-574-XXXXXXXX
• http://www.xxxx.com
• Email: xxxx@xxxxxxx.com
在平时商务往来中，本人发现很多客户在对公司某个产品价格询盘后，我及时给予报价，但是报价后就一直没有客户的反应，没有见有订单。像这种情况下，作为一个销售人员，应该如何处理呢？应该写什么内容的邮件去给客户以求进一步跟进呢？应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题，本人提出以下三个解决方法，如果哪位网友有更好地办法，不妨拿出来让大家一起参考。
回复A：直接去函敦促
Dear Hugo Chu,
Wish everything well with you and your esteemed company !
We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection .
Wish we will promote business as well as friendship!
Best wishes !
回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
Dear Sir,
Good morning! Hope you have got a wonderful weekend!
For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Yours Faithfully
Aaron
回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。
Dear Sir,
Now I am writing for keeping in touch with you for further business. If
any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards,
Aaron
你好，
Hi!
我连续几天再给你写信，但一直没有得到您的回复。
I wrote you a few letters but so far I haven’t heard a word from you. 可能您最近比较忙，没有时间看邮箱。
Maybe you are too busy to check your mailbox.
也可能你那边的邮箱暂时出现了问题，你不能阅读邮箱。
Or maybe you can’t read the mails because something wrong with your mailbox
非常抱歉，我最近总是打扰您，知道您的老板只有星期一在公司，
I am really sorry to have bothered you a lot recently. I know your boss comes to work on Monday only.
所以我很希望在下个星期初得到您对我们公司产品以及报价的意见。
So I really hope you could give me a reply about our products and the quotes I sent you early next week.
真诚的想给贵公司提供合适的产品，所以希望贵公司在看到我的邮件能够尽快给我们回信。It is our wish to be your supplier. Upon receipt of our mail please reply as soon as possible.
希望春节后能够尽快在我们的展览室一起探讨生意。我相信我们的产品一定会在南非销量很好的。也请你相信我们！Hope we could meet and discuss about our business right after the Chinese New Year. Our products will have a good market in South Africa. Trust us!
把老外催急了,大家看我怎么回复她呢
the below is my suggestion.you can reply to him like this:
Dear Sirs.
Firstly. thanks for your kindly reply and I am really so sorry to push on you urgently. but you know ,we had tried our great effort to make the samples for you.now the samples are perfect ,naturally we will expect your trail orders. on the other hand,i am only a employee ,too,and my boss often asks for your reply from me .so i have the same embarrassment as you on this issue. hope you could understand me just like what i understand you,will you?
Regarding the trail orders,i will await your good news.please take it easy.hope this small-beer thing will not influence our long business realtionship.
Thanks in advance and have a nice day.
Best regards
yours sincerely
这是我经常用到的跟进样品客人的邮件：
Dear XXX,
How are you? I'm XXX from XXX company. We have quoted you the price about the products you are interested in last week. But somehow, we still have not got any replies from you. Have you got the quotation? If you got it, please take a look, if you have not received, I will sent it to you again.
Any of your response will be high appreciate.
Best Regards
Dear XXX,
How are you today?
Last Wednesday I sent you the quotation of xxx. Now I am pleased to send the new quotation which is valid in X days.
建议报价有效期至少为一个月，以便客人考虑价格。
I will appreciate to hear your comments on it.
best regards,
xxx
这是我经常用到的跟进样品客人的邮件：
Dear **,
So nice to check from the DHL/UPS ... that you have signed in the samples on DD/MM.
It is knowed to us that usually it need some days to check and test the samples ,so we are appreciating for hearing from you the real feedback about the quality of the samples so that we can do better in the future .
We are pleasure to do any adjusting and improving about the samples to get your full satisfaction.
Any questions please feel free to let me know .Or any other we can help ,please contact us directly .
Yours sincerely
仅供参考,不足之处请高手们指出
have you received the sample we send ?
if there is anything about quality can't meet your requests , pls let's know! we will check the sample product till to satisfy with your command. ths!!
注：从别的地方看到的，就把自己认为有用的留下来了 嘿嘿第一：客户要自己一个一个去找，收集客户的信息。不要公司给你一张几百个邮件地址的表，你就拿来到邮件群发软件里，用自己写好的一封固定的邮件版式群发。
第二：找到的客户，进行归类，然后从它的网站中去判断它是一个什么公司，自主品牌还是经销商等等。然后得出你的结论，它需要我给它什么，它想了解什么。只有这样判断之后，你写出来的邮件，让它看到之后就会觉得：你对他们很了解，你很用心，然后它也会去了解你。
第三：第一封邮件，千万别说自己的产品如何如何，别人看到之后最多就是去你邮件中的公司网站地址看一眼。因为对方也是同行业的，你说产品如何如何，对方比你清楚多了，再说产品的质量不是你说高就高的，而是要让客户觉得你的产品确实好。
第四：那么第一封邮件该如何写呢。首先，根据我上述说的，去判断你的客户；其次，写出针对性的邮件；第三，强调你们公司的经验与你们能给他带来什么，当然千万别直接说“我们的产品能给你们公司带来丰厚的利润”这种话，瞎扯！最后：简单地说明如果你想了解更多就去网站，如何有任何问题就联系你。
第五：在附件里插一张你们产品的图片。
第六：邮件标题，一定得是你们的产品名称。
第二封邮件，首先有两种情况。
一：对方不回你的第一封询盘，那你得发第二封去跟进
二：对方肯定要求你报价，那么该如何回。
重点讲第二种情况，第一种的话隔个一星期吧发封邮件去，问客户收到你邮件没有，是否对产品感兴趣，有没有什么问题等。最好，就是制作一个Excel表格，把你的产品详细的介绍出来，什么用料啊，配置啊，规格啊等等。然后放附件里，一并发过去。
有许多客户都是看到你的第二封跟进才回你邮件，说对产品感兴趣这些的。所以，千万别小看了这封跟进的邮件。
第二种情况，对方说对产品感兴趣，要你报价过去。要记住，商人永远追求的就是利润，无利可图的事是不会干的，有些精明的商人在前期看视亏了一大把，其实则不然，他们是在为后期丰厚的利润做准备。所以，在如此众多的报价中，对方看的是什么，那就是谁的价格低。
所以，千万别傻呼呼的去应他的要求写邮件，他叫你报价你就傻呼呼的报个价过去。最多两种情况，一是你的价格太多吓到他了，从此他一去不复返；二是你的价格他很满意，但是他会作比较，别人现有的产品做的好好的，就算你价格低那有什么必要买你的产品，这种情况，他就会深思熟虑。
那么，这种要求报价的邮件该如何回呢，我总结了以下几方面。
第一：感谢他对我们产品感兴趣
第二：说自己产品的一些主要规格，配置和特点
第三：附件里给他发几张你们产品的图片，吸引他去关注你们的产品，进而去了解你们的网站，了解产品和公司
第四：进一步地强调你能给他带来什么。
第五：千万别报价，记住，在成交还没达成的情况下，价格是你唯一的砝码。
Dear XXXXX
I'm very introduce our product to you,XXX产品。（开头，我看了好多，百度啊等等，大家都说开头写自己什么公司的，怎么知道客户的，这种立马枪毙）对商人而言，管你是哪来的，管你怎么知道他的，时间就是金钱，一句话简单概括。 》接上面。We have …某方面的经验，不断地提升了产品的质量和技术，积累了许多经验。（这是第二句话，有的人就觉得第一句不是说介绍产品吗，那么第二句就应该接上
啊。枪毙！产品不是一两句话就介绍清楚的，你要让客户了解你产品，最直接的不是文字，是图片。那么说这句话的用意在哪呢，体现你公司的实习和产品的价值） 以上是第一段话，第二段。
写出他现在做哪些产品，什么样的市场（这就得你去了解他们的网站，从网站的信息中去判断，所以我说去判断对方很重要），然后说明我们的产品，和他所做产品的区别，有哪些优势，问他是否感兴趣。
接下来第三段和第四段 If you want to see more informaiton,pls visit our website.(记得在后面加网站链接，而且字体一定要大点。 If you have any question about our product,pls contact with me.Thank you! XXXXX就这么简单，分四段，加上一张你们产品的图片，OK